Refund policy

Return & Refund Policy

At VELTRIX, customer satisfaction is our top priority. We strive to deliver high-quality products and a seamless shopping experience. However, if you face any issues with your order, we are here to help.

Eligibility for Returns:
We accept returns only under the following conditions:
• You received a damaged product
• You received a defective product
• You received a wrong item

To be eligible for a return:
• The request must be raised within 3 days of delivery
• The product must be unused, unwashed, and in its original packaging
• Clear images or videos of the issue must be provided as proof

Non-Returnable Conditions:
• Products returned due to size issues
• Slight color differences due to screen variations
• Minor printing variations

Since all our T-shirts are made using a print-on-demand process, each product is specially printed after an order is placed. Therefore, we do not accept returns for size or preference-related reasons.

Refund Process:
Once your return request is approved:
• The product will be picked up (if applicable)
• Refund will be processed within 5-7 business days
• Refund will be issued to the original payment method

For Cash on Delivery orders:
• Refund will be processed via bank transfer or UPI

We reserve the right to reject any return request that does not meet our policy criteria.

For any concerns, contact us at veltrixstore@gmail.com